Digital Transformation

STRATEGY >> EXECUTION

We’ve advised and supported over 1,000 enterprises across the world, through multiple volatile economic cycles, in thousands of performance technology and data optimization initiatives.

We know with certainty that technologies must enable efficient process execution and profitable relationships, not complicate and degrade them. We know that data must be transformed into timely, relevant and actionable intelligence.

The challenges are that wrong technologies and bad data amplify both customer and workforce uncertainty, causing cascade failures in performance and profitability.

We help you discover and deploy the right tools and data.

Strategy Dictates Technology

There's no question that technology is the great enabler of growth and scale. The difficulties arise when those tools begin to dictate, mis-direct and warp strategy; alienating customers, de-motivating the workforce, degrading reputations and wasting scarce time and capital.

Tech stacks need to enable the workforce, improve the quality of service, reduce friction and errors, streamline processes and optimize profits. And, they need to evolve, adapt and remain relevant.

Data stacks need to promptly and consistently deliver a reliable Single Source of Truth of customers, markets and workforce performance. Data is not the "new currency" of business if it's kept in disparate silos and not transformed into actionable intelligence.

We assist our clients in designing and building a whole-enterprise technology and data strategy that achieves three goals: optimize customer relationships, optimize workforce performance and maximize enterprise value and wealth.

Sometimes that means in-house and build-to-own, cloud and platform-renting, sometimes outsourcing , and often it means a strategy-first best-of-breed synergy of each.

Tech Stack Strategy

Workforce Technology

Tech Stack Strategy

We explore and evaluate your strategic and operating plans for their profit optimization priorities, and design a revenue-effective phased technology stack deployment plan.

Customer Technology

Workforce Technology

Tech Stack Strategy

We scope, select and implement lead-generation, marketing, referral, sales, messaging, service, survey, account and relationship management, customer data and experience platform systems.

Workforce Technology

We scope, select and implement workforce recruiting, onboarding, learning/development, performance management, recognition and incentive compensation systems.

Analytics & Planning

Data Strategy & Management

Workforce Technology

We scope, select and implement data management, analytics and metrics, business and decision intelligence, AI, reporting and visualization systems.

Automation & Process

Data Strategy & Management

We scope, select and implement business process mining, planning, workflow and documentation automation platforms and systems.

Data Strategy & Management

We evaluate your tech stack data ecosystems and design a practical analytics and insight-intensive data management strategy.

Data Unification